Shipping & Return Policies
Call for freight cost.
All merchandise is the customer's responsibility once shipped from our warehouse. If an issue arises during shipment, please contact the shipper.
If order is sent via trucking company then curbside delivery will be provided and someone has to be there to receive and inspect product. All orders must be inspected upon receipt for any possible damages or shortages. If there is a shortage or damaged product, make a note of it on the driver’s Bill of Lading. It is the customer’s responsibility to file a claim for lost or damaged shipments with the trucking company. If whoever is accepting the shipment does not note any visible damage or missing items on the driver’s bill of Lading, or if the customer does not allow the damaged or missing items to be inspected by the freight company for any reason, you will be unable to file a claim against the carrier. Do not use or throw away any damaged items since damaged goods become the property of the freight company. All broken merchandise must be reported within 24 hours of receipt of product. Please inspect the packaging and content upon receipt of package; Designer Stone Outlet is not responsible for damaged goods reported past 24 hours of receipt of product.
For larger deliveries where freight companies are being used, someone must physically be at the location to receive the goods. For residential deliveries it is the customer’s responsibility to bring the product inside the home..
*There is a 20% restocking fee on all returned orders, unless damaged due to shipping, and client incurs all return shipping charges. Credit will be issued back in the form of a store credit minus the 20% restocking fee and any shipping charges
* No returns will be accepted after 15 days of receipt of merchandise and original receipt must be present
* Special orders are non-returnable; this includes but is not limited to these vendors and products, Happy Floors, Roca, Insulation Supply, Transceramica, MSI, Porcelanosa, Cabinets, Vanities and Hardwood.
Granite, marble, limestone, travertine, onyx, slate, quartzite, glass and any other items Designer Stone Outlet may sell are products of nature or are handmade. Variations in color, shade, veining and overall look is normal and is to be expected. Please inspect all products prior to installation. Installation will infer acceptance of the material. Absolutely no claims will be accepted after installation. Returns are for resalable full boxes only. Resalable means all materials must be in there original, unopened packaging. No exceptions.
Designer Stone Outlet is not responsible for any shortages or damage of tile once it has been picked up. Please inspect to insure proper amounts are being given and that tiles are not damaged prior to leaving showroom. Third party persons picking up orders assume all above mentioned responsibilities.
Thank you for your business.